FAQs

We are open Monday through Friday from 9:00 am til 6:00 pm and Saturday from 10:00 am til 5:00 pm. We are closed on Sundays.

We offer luxury one and two-bedroom apartments to fit different lifestyles and budgets. Key features include granite countertops, stainless steel appliances, large closets, in home-washer and dryers and more! Check out our layouts here.

Our community is in Downtown Newport, minutes from the Ohio River and Cincinnati. We’re minutes from I-471, so whether you’re commuting to work, exploring local restaurants, or enjoying nearby parks, you’ll find everything you need minutes from home. Click here for a list of local places we think you’ll love. 

Our community is in the Newport Independent School District. We rounded up a list of some nearby schools here.

Our community is managed following a Centralized Staffing Model. This means we have a full team here to answer your questions. 

We offer 3 unique tour options so you can pick what works for you.

• We offer self-guided tours here so you can visit on your schedule
• We offer in-person tours during office hours
• We offer virtual tours, linked to select floorplans here 

A self-guided tour means you can visit our community anytime and take a tour at your own pace! In partnership with Tour24, you can see our amenities, a vacant apartment, and more! Click here to book, or contact us here with questions.

We do! Stop by during regular business hours listed here.

You must present a valid government ID (driver’s license, passport, etc.) before our team begins a tour. Your ID will be held by our team during your tour and returned at the completion of your tour.

To apply, complete our online application here and submit the required documents. Once your application is submitted, our team will reach out with the next steps within 24–48 hours. 

We charge a non-refundable application fee of $$ per person, ages 18 and older. We also charge a refundable* admin fee of $$ per apartment. 

We offer a variety of options, ranging from 3-15 months. Pricing may vary based on lease length and availability. Our Sales & Leasing Team can help you choose the option that best fits your timeline and budget. 

Yes! We’re a pet-friendly community and allow up to 2 pets per apartment! Breed restrictions apply. Contact our team with any questions.

An upfront, non-refundable pet fee of $300 (1 pet) and $500 (2 pets) is due at move-in. Monthly pet rent is $25 per pet.

The monthly pet rent and the upfront pet fee is waived for a registered ESA. A doctor’s note or certificate must be submitted to show your pet is registered. 

On the day your lease begins, all leaseholders (ages 18+) must sign the lease agreement. We cannot hand over keys until this step is complete. If you haven’t done so already, you must also submit your pro-rated rent and deposit online or via money order, renters’ insurance documentation, and pet ESA paperwork (if applicable). 

Your keys will be held in the leasing office, and are only available for pickup during regular business hours.

Yes, we do! Our loading dock is located at X.

We offer outdoor parking with a handful of guest parking spots. Residents must register their vehicle with our office.

No, we do not have EV charging stations at this time.

Online orders and deliveries are delivered to the package room in our leasing office, where we have package lockers.

No, we do not have additional storage space for rent.

No, we don’t have private garages for rent.

No, we do not offer ADA apartments at our community. 

We partner with Cort to offer furnished apartments! Contact us here for details.

You can pay rent online via the resident portal here or with a check or money order. On your check or money order, please note your apartment number.

Rent is due by the 5th of each month. Payments made after the 5th of the month will begin to incur penalties, outlined in your lease agreement, saved to the resident portal here.  

To submit a maintenance request, log in to your resident portal here. Our team will respond to non-emergency work orders during regular business hours. In case of emergency, please call 911. 

We require a written 60-day notice (outlined in your lease agreement). You can send your notice via email or in written form. A verbal notice will not be accepted. 

When it’s time to move out, drop off your keys to the leasing office in an envelope with your apartment number listed. Make sure to pay your prorated rent online or via a check or money order.